16 November 2012

AF-S 24-70/2.8 to the Emergency Room

Something weird happened to my 24-70. On the Wildlife Bootcamp in Spain last month I first noticed that the zoom ring was not moving as smoothly anymore. I thought it was probably the weather and didn't pay much attention to it. But every time I used the lens, it was getting more and more stiff.

Then suddenly one day there was a new symptom: the zoom ring got stuck somewhere around 50mm. I could still zoom out to 24, but when zooming in, the ring stopped at 50mm. As a result I didn't use it as much on this trip, but every time I did, the zoom ring got stuck at a different focal length. Yes, very weird. And when I say stuck, I mean really stuck as if something mechanical on the inside of the lens stopped it.

When I got back home, I brought it to Nikon Service Center for repairs. Today it was ready to be picked up again. Obviously, my first question was what was wrong with the lens and what caused it. Their answer: the lens had been dropped or something had hit the lens. Right. I knew that I hadn't dropped the lens, nor that anything had hit it. But they insisted that they could see damage that could only have been caused by some sort of heavy impact. I still don't believe this is what has caused the defect, but what do you do?

They replaced: Guide Roller T=4.99, Rubber Ring, 1st Lens Lead Ring, Lens Hood Fixed Ring Unit. Total costs: 335 Euros! That's roughly the price of a brand new Nikon D3100 body and an extra battery...

Update 28/12: On my trip to Antarctica I met a German photographer who had exactly the same problems with the same lens. He also said that he had not dropped or bumped his lens. What's going on?

1 comment:

Antonio Lopez Garcia said...

Buenos días amigo. Excelente trabajo fotográfico. Solo quería felicitarte y decirte que yo también tengo el mismo problema con este objetivo y no ha recibido ningún golpe. Un abrazo.

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